COVID-19: Information for ASSIST Clients

February 25, 2021

(This page will be where ASSIST announces any changes to our normal services that have been made in response to the Coronavirus.)


ASSIST Clients can continue to collect their money at their usual times, unless they are unwell or have tested positive.

If an ASSIST client needs emergency help, call the Office on 0300 201 0072 or text/Whatsapp us on 07761 421 715.

About the Coronavirus

COVID-19 is an illness that can affect your lungs and airways. It's caused by a virus called coronavirus. Having contact with other people whilst you are unwell can spread the virus to others, including people who might be vulnerable and who could get very sick.

If you are an ASSIST Client and have at least one of the following symptoms:

  • a new, continuous cough (coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours)
  • a high temperature (you feel hot to touch on your chest or back)
  • a loss or change to your sense of smell or taste 

then DO NOT come in to see ASSIST.

Instead, it is vital that you:

  • Get a test (by calling 119)
  • You should stay at home and avoid others until you get your test result.

This means:

  • Do not go to ASSIST, school/classes, GP surgeries, pharmacies or hospital
  • Clean your bathroom or kitchen after every use
  • Avoid close contact with other people
  • Stay in a separate room to other people in your house
  • Have food & medication delivered to you
  • Do not have visitors

How do I contact NHS 119?

You can use the NHS 119 online coronavirus service to find out what to do next. If you cannot access online services you can call 119 (this is a free number to call).

What will happen if I’m worried about my immigration situation?

All NHS services for coronavirus are free for everyone regardless of their immigration status in the UK. This includes coronavirus testing and treatment, even if the result is negative.

You will not be reported to the Home Office for coronavirus testing or treatment.


Other sources of guidance & support

NHS Guidance

NHS guidance can be found here:

Big Leaf Foundation have produced written translations of NHS and WHO advice surrounding COVID-19 in several refugee languages. You can download these resources from the Big Leaf Foundation website. They are also doing their best to provide translated updates each time significant new guidance is issued.

Doctor's of the World have produced translated advice in both PDF and video format which can be found on their website:

The Odils Foundation has provided videos of coronavirus information narrated in various languages ( Farsi, Arabic, Sorani and others). Go to

We have attached translated advice about Covid and the Coronavirus vaccine below.